Not ready to publish
Minds of Aspirants
Contact us
Write or telephone. Those are the two routes the institute can answer, and both are answered by a person — there is no form on this page and no queue behind one.
Who you are buying from
- Legal name of the seller
- Trading as
- Constitution of the business
- Principal place of business
- Customer-care telephone
- Telephone hours
- Support email
- Website
- Goods and Services Tax
- Courts of jurisdiction
Grievance officer
- Name
- Designation
- Telephone
- Address for a written complaint
Your data
Requests under the Digital Personal Data Protection Act — a copy of what the institute holds about you, a correction to it, or its erasure — go to brahmanprabha@gmail.com, addressed to the grievance officer named above, who handles them. Write from the email address on the account: it is how the institute knows whose data it is being asked about.
What is collected, who else sees it and how long it is kept are set out in the privacy policy.
What to write about what
- Payments and refunds — write to brahmanprabha@gmail.com with the order number from your receipt. The stance on refunds is in the refund policy.
- Something you paid for that you cannot open — a lecture that will not play, a seat that has not appeared, a test that will not start: the same address, with the order number and the name of the course or series.
- Data requests — the same address, addressed to the grievance officer, as above.
- Reporting misuse — an account sharing a paid lecture, a worksheet republished elsewhere, somebody presenting themselves as the institute: the same address. What is and is not allowed is in the terms of use.
The institute’s policies
- Pricing — every published price, read live from the catalogue.
- Terms of use — the agreement between you and the institute.
- Privacy policy — what is collected and who else sees it.
- Refunds and cancellations — how a refund request is considered.
- Delivery — how access is given, and why nothing is ever shipped.
If the institute has not settled it
Write to the grievance officer first: almost everything is a payment that has not matched an order, and that is settled in a day. If it is not settled, a consumer may take it further, at no cost to themselves:
- The National Consumer Helpline, on 1915, or at consumerhelpline.gov.in.
- e-daakhil, the consumer commissions’ own filing portal, at edaakhil.nic.in.
Neither route is closed by writing to the institute first, and neither is a condition of the other.
